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Professional self development

Professional self development

Advanced Problem Solving & Decision Making

Who Should Attend:

  • Directors & Managers
  • Supervisors & Team Leaders
  • Executives seeking to foster innovation

Course Objectives:

  • Understand the difference between creativity and innovation
  • Understand what limits our creative potential, organisationally and personally
  • Master skills for day-to-day handling of decision situations
  • Understand the importance of identifying and clarifying issues to be resolved
  • Obtain techniques to identify the "real" problem and magnitude of impact
  • Learn how to find the root cause of a problem
  • Familiarity with priority setting and determining appropriate techniques and tools to deal with issues
  • Learn creative thinking techniques to develop options and novel solutions
  • Recognise and remove barriers to creativity to foster an innovative culture
  • Explore ways to exercise sound judgment in evaluating and solving problems
  • Learn how to develop criteria for evaluation of options and assessment of risk
  • Understand the relationship between risk taking and creative thinking.
Brilliant Body Language

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Professionals looking for a communication edge

Course Objectives:

  • Understand the basics of body language - personal appearance, vocal cues, posture, physiology and breathing
  • Learn how body language affects people's perception of us, and how it can help you to build rapport and influence people
  • Gain an in-depth understanding of positive and negative body language
  • Develop personal presentation skills to enhance first (and lasting) impressions
  • Understand how culture affects interpreting emotions and facial expressions
  • Understand different gestures and signals to read between the Lines
  • Become a 'human lie detector' to detect deception and lies.
Business Ethics for Working Professionals

Who Should Attend:

  • For all working professionals

Course Objectives:

  • Understand what 'business ethics' is
  • Learn how to make ethical decisions
  • Receive practical tools to implement ethics in the workplace
  • Understand employee rights to enable and create privacy, harassment and technology policies
  • Understand your business and social responsibilities
  • Learn how to balance personal and organisation ethics
  • Learn when to "blow the whistle"
  • Be able to identify unethical behaviours.
Coaching-based Public Speaking & Presentation Skills

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Front Line Staff & Business Professionals

Course Objectives:

  • Analyse This: How to perform a quick effective needs analysis and prepare presentation/speaking topic outlines, and flow of main ideas/messages
  • The Grand Entrance: Learn how to create a powerful opening
  • Who am I speaking to? Build your knowledge about the audience, and choose the best delivery technique to get their buy-in
  • EI: Your Best Defence: Learn core Emotional Intelligence skills and how to use them effectively for your presentations and public speaking opportunities
  • Get ready! Prepare for questions before you know what those questions will be.
  • Communicate and Relate: Understand the basics of designing the presentation content using simple techniques for relaying information in a comprehensive and structured manner
  • Unravel the ‘simple’ truth: Simplify complicated topics and reach out to your audience
  • Power Talk: Learn to speak with confidence, how to use the right vocabulary, tone and body language to keep your audience engaged
  • Connect with the Audience: How to use positive facilitation skills to connect and involve the audience
  • Make Jitters a no-show: Arm yourself against common nervousness and public speaking jitters, and learn how to overcome them with ease
  • Go easy on the eyes: Understand the basics of visual appeal in presentations and how to use text, photos and videos in PowerPoint for maximum impact
  • Time out: Understand when and how to debrief as needed
  • Charm them! Use humour, questions, and discussion for an enriching audience experience
Creative Thinking, Problem Solving and Decision Making

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Business professionals

Course Objectives:

  • An overview of the definition of a problem and problem solving
  • Learn how to identify and clarify issues that need to be resolved
  • Understand how to set priorities and determine appropriate steps to deal with issues
  • Learn how to find the root cause of a problem before investing in expensive solutions
  • Explore ways to exercise sound judgment when evaluating and resolving problems
  • Identify how to set goals with clarity of purpose and appropriate scope for a decision
  • Develop a set of criteria for evaluation of solution options and assessment of risk
  • Improve confidence in leading assignments and tasks, and in decision-making.
Developing Assertiveness & Self-Confidence for Professional Success

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Professionals seeking self development

Course Objectives:

  • Define assertiveness, self-confidence and the four styles of communication
  • Understand the meaning of values and beliefs and how they affect self-worth
  • Learn how to overcome negative thinking and use positive self-talk
  • Define and practice setting SMART goals for assertive behaviour
  • Identify how a pleasing appearance and body language create a strong first impression
  • Develop rapport-building skills for expressing disagreement and consensus-building
  • Obtain strategies for gaining positive outcomes in difficult interpersonal situations.
Effective Meeting Management

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Administrators who run meetings

Course Objectives:

  • Understand the value of meetings as a management tool
  • Understand what a productive meeting is and how to organise and run one
  • Recognise the critical planning step that makes meeting time more effective
  • Identify process tools that can help create an open and safe forum for discussion
  • Develop and practice techniques for handling counterproductive behaviour.
How to Manage Your Manager

Who Should Attend:

  • Mid-level Managers
  • Team Leaders & Team Members
  • Executive Assistants & Coordinator

Course Objectives:

  • Learn how to use EQ to create the perfect relationship with your manager
  • Identify your personal strengths, weaknesses and blind spots, and those of your boss
  • Learn to understand your manager's goals and objectives, pressures and issues
  • Understand how to adapt your approach to your manager's preferred work style
  • Explore ways to manage the emotions of your manager and yourself
  • Identify ways to express yourself assertively using effective listening skills
  • Master tips and tricks to manage a difficult or challenging boss to your benefit
  • An overview of Emotional Intelligence (EQ) in relation to your workplace relationships.
Managing Yourself for Future Success & Achievement

Who Should Attend:

  • Professionals interested in taking initiative, balance key priorities, improve inter-personal communication and leverage creative collaboration
  • Managers & Supervisors
  • Team Leaders & Team Members

Course Objectives:

  • Taking Initiative, Develop a career plan, Build self-confidence, Develop rational persistence, Sense check your ideas
  • Having a planned way, Set goals, Turn goals into actions, Diagnose development level, Sell your solution
  • Stretching your capabilities, Communication analysis, Communication style matrix, Basic needs for each style, Four elements of trust, Time use for each style, How each style make decision, What motivation factors to put in mind, How do each style react to tension
  • Resolving the conflict, Five stages of conflict, Conflict outcomes, Strategies for dealing with conflict, Conflict styles - pros and cons, Conflict resolution process
  • Overcoming your preferences, Managing your body language, Speaking persuasively, Active listening, Asking questions, Probing techniques.
Mastering the Art of Conflict Management

Who Should Attend:

  • Supervisors & Managers
  • Team Leaders & Team Members

Course Objectives:

  • An overview of the definition of conflict and what conflict resolution means
  • Familiarity with the six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Explore how Emotional Intelligence (EQ) is relevant to managing conflict
  • Learn how to analyse your personal strengths and weaknesses in Emotional Intelligence
  • Master communication tools such as the agreement frame and open questions
  • Understand how to use EQ to deal with anger, lack of assertiveness and stress
  • Learn how to use conflict resolution tools to prevent conflict.
Stress and Time Management

Who Should Attend:

  • Executives, Managers & Supervisors
  • Team Leaders & Team Members
  • Professionals working under pressure

Course Objectives:

  • Understand how we experience stress and how to transform it into useful emotions
  • Learn how to integrate proven time management techniques into your daily life
  • Understand the importance of, and useful techniques for, setting and achieving goals
  • Learn how to proactively schedule tasks, construct weekly plans and daily to-do lists
  • Master strategies and techniques to handle procrastination and interruptions
  • Identify how to empower others by delegation - what and how to delegate
  • Learn how to better organize yourself and your workspace for peak efficiency
  • Practice the use of the stress-reduction techniques and experience immediate results.
The Art of Stress & Anger Management

Who Should Attend:

  • Executives, Managers, Supervisors
  • Team Leaders & Team Members
  • Professionals seeking work-life balance

Course Objectives:

  • An overview of the Neuro-Linguistic Programming (NLP) framework
  • Understand how thought structures relate to our emotions and affect our behaviour
  • Learn how to assess how well you (and others) handle anger
  • Learn how we experience stress and how to transform it into useful emotions
  • Master practical techniques to eliminate any experience of undesired emotions
  • Practice the use of the stress-reduction techniques and experience immediate results
  • Understand the importance of, and useful techniques for, setting and achieving goals.