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CNC's best-selling programs

Best-selling programs

Coaching and Mentoring Skills for Managers

Who Should Attend:

Senior Managers & Middle Managers

Course Objectives:

  • Learn how to help others find solutions by setting their own achievable objectives.
  • Understand the difference between Coaching and Mentoring
  • An overview of the impact a coaching culture has on achieving business results
  • Learn how to structure a complete coaching relationship with your employees
  • Identify how to link coaching to performance management and staff development plans
  • Understand how to facilitate, guide and close discussions while managing conflict
  • Learn how to empower staff to succeed with less demands on your effort and time
  • Familiarity with giving and receiving collaborative and constructive feedback
  • Explore how to build on and credit other people's ideas to improve performance
  • Familiarity with GROW model emphasizing the achievement of team goals
Core Skills of Emotional Intelligence

Who Should Attend:

Managers & Supervisors
Team Leaders & Team Members
Professionals seeking personal development

Course Objectives:

  • Understand Emotional Intelligence and; why it matters more than IQ
  • Define EI Competencies to maximize effectiveness
  • Identify drivers and triggers affecting performance
  • Learn how to leverage emotions and notice emotions in others
  • Develop practical techniques to manage behaviour in self and others
  • Gain an understanding of the importance of empathy and practice how it affects perception and relationships.
Creative Thinking, Problem Solving and Decision Making

Who Should Attend:

Managers & Supervisors
Team Leaders & Team Members
Business professionals

Course Objectives:

  • An overview of the definition of a problem and problem solving
  • Learn how to identify and clarify issues that need to be resolved
  • Understand how to set priorities and determine appropriate steps to deal with issues
  • Learn how to find the root cause of a problem before investing in expensive solutions
  • Explore ways to exercise sound judgment when evaluating and resolving problems
  • Identify how to set goals with clarity of purpose and appropriate scope for a decision
  • Develop a set of criteria for evaluation of solution options and assessment of risk
  • Improve confidence in leading assignments and tasks, and in decision-making.
Developing Assertiveness & Self-Confidence for Professional Success

Who Should Attend:

Managers & Supervisors
Team Leaders & Team Members
Professionals seeking self development

Course Objectives:

  • Define assertiveness, self-confidence and the four styles of communication
  • Understand the meaning of values and beliefs and how they affect self-worth
  • Learn how to overcome negative thinking and use positive self-talk
  • Define and practice setting SMART goals for assertive behaviour
  • Identify how a pleasing appearance and body language create a strong first impression
  • Develop rapport-building skills for expressing disagreement and consensus-building
  • Obtain strategies for gaining positive outcomes in difficult interpersonal situations.
Effective Management & Leadership Skills

Who Should Attend:

Supervisors & Team Leaders
Newly Appointed Managers
Future Managers

Course Objectives:

  • Understand your role and its relevance to your organization's objectives
  • An overview of John Adair’s Situational Leadership model for leading a team
  • Identify your personal strengths and assess the gaps and your vulnerabilities
  • Understand your Leadership Style and the impact it has on your team
  • Explore which transferable skills/approaches will work; and which will not
  • Learn how to diagnose the situation and plan action around challenges and opportunities
  • Building skills to engage and empowering your new team for success
  • Identify ways to overcome the challenges of inheriting a team and how to restructure
  • Learn how to build a portfolio of early-win initiatives and secure tangible results
  • Master techniques to get the best out of the first 3-month transition period.
High Impact Team Building

Who Should Attend:

Business Managers
Supervisors
Team Leaders

Course Objectives:

  • Learn techniques to develop higher levels of cooperation and teamwork
  • Recognize the critical importance of improving communication and listening skills
  • Master skills to promote effective communication and enhanced productivity
  • Identify how to promote commitment and accountability as a team member
  • Understand how to separate the people from the issues to resolve conflict
  • Obtain tips and tools for building trust and respect
  • Learn to develop flexibility as a key for creative decision-making.
Mastering the Art of Effective Communication

Who Should Attend:

Managers & Supervisors
Team Leaders & Team Members
Professionals seeking personal development

Course Objectives:

  • To understand the significance of EI in communication and how it can highly affect your relationships
  • Build and leverage your communication skills with Social Intelligence
  • Understand the different personality types and learn how to deal with each
  • Get results working with different and challenging personalities
  • Acquire flexibility to gain collaboration with your team
  • Apply proven skills to communicate effectively and develop your network
  • Enhance listening skills to avoid misunderstanding
  • Eliminate communication roadblocks
  • Deliver constructive feedback to ensure successful outcomes and results
  • Communicate with assertiveness
  • Exercise Empathy and understand the perspective of others.
Public Speaking Courses & Presenting with Power

Who Should Attend:

Managers & Supervisors
Team Leaders & Team Members
Front Line Staff & Business Professionals

Course Objectives:

  • Learn how to perform needs analysis and prepare presentation outlines and flow
  • Master simple techniques for creating powerful openings and closings
  • Identify how to select the best delivery technique to get buy-in from your audience
  • Use Emotional Intelligence to enhance presentations and public speaking
  • Learn the vocabulary, tone and body language to keep your audience engaged
  • Master techniques for relaying information in a comprehensive and structured way
  • Use humour, questions and discussion to connect and involve the audience
  • Learn to overcome common nervousness and public speaking jitters with ease
  • Understand visual appeal and how best to use text, photos and videos
  • Identify how to prepare for questions before you know what those questions will be.
Setting Goals and Objectives

Who Should Attend:

Executives & Manager
Supervisors & Team Leaders

Course Objectives:

  • Understand the difference between goals and objectives
  • Develop awareness of the importance of setting SMART goals and objectives
  • Master the use of SMART vs. SMARTER goals and objectives
  • Learn how to write goals and objectives
  • Align individual and team goals with departmental and organisational goals.
Stress and Time Management

Who Should Attend:

Executives, Managers & Supervisors
Team Leaders & Team Members
Professionals working under pressure

Course Objectives:

  • Understand how we experience stress and how to transform it into useful emotions
  • Learn how to integrate proven time management techniques into your daily life
  • Understand the importance of, and useful techniques for, setting and achieving goals
  • Learn how to proactively schedule tasks, construct weekly plans and daily to-do lists
  • Master strategies and techniques to handle procrastination and interruptions
  • Identify how to empower others by delegation - what and how to delegate
  • Learn how to better organize yourself and your workspace for peak efficiency
  • Practice the use of the stress-reduction techniques and experience immediate results.