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Admin & Office Management

Admin & Office Management

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Effective Meeting Management

Who Should Attend:

Managers & Supervisors
Team Leaders & Team Members
Administrators who run meetings

Course Objectives:

  • Understand the value of meetings as a management tool
  • Understand what a productive meeting is and how to organise and run one
  • Recognise the critical planning step that makes meeting time more effective
  • Identify process tools that can help create an open and safe forum for discussion
  • Develop and practice techniques for handling counterproductive behaviour.
How to Manage Your Manager

Who Should Attend:

Mid-level Managers
Team Leaders & Team Members
Executive Assistants & Coordinator

Course Objectives:

  • Learn how to use EQ to create the perfect relationship with your manager
  • Identify your personal strengths, weaknesses and blind spots, and those of your boss
  • Learn to understand your manager's goals and objectives, pressures and issues
  • Understand how to adapt your approach to your manager's preferred work style
  • Explore ways to manage the emotions of your manager and yourself
  • Identify ways to express yourself assertively using effective listening skills
  • Master tips and tricks to manage a difficult or challenging boss to your benefit
  • An overview of Emotional Intelligence (EQ) in relation to your workplace relationships.
Mastering the Art of Office Administration

Who Should Attend:

Administrators
Office Managers
Secretaries & Personal Assistants
Administrative Personnel

Course Objectives:

  • Learn how to self-manage to become more effective and efficient
  • Practise assertive verbal and non-verbal communication for best results
  • Explore ways to negotiate effectively using listening and questioning skills
  • Understand the importance of professional presence on the job
  • Identify ways to manage the performance of administrative staff and to manage your boss
  • Master techniques to plan and manage workload effectively and achieve objectives
  • Understand and apply time management and prioritisation techniques effectively
  • Familiarity with different methods of filing, their advantages and disadvantages
  • Learn how to recognise and manage conflict to achieve greater productivity
  • Develop problem-solving skills to increase your effectiveness and value in your team.
Project Fundamentals for Administrators

Who Should Attend:

Project Coordinators
Office Assistants
Project Management Professionals

Course Objectives:

  • An overview of Project Management (PM) fundamentals
  • Familiarity with initiating and planning a project
  • An overview of managing a project
  • Obtain tips on how to troubleshoot and close a project
  • Identify the role of a Project Administrator and how to transition into a PM role
  • Learn how to set up of a Project Support Office (PSO™) for project success
  • Master techniques for success with meetings, progress reporting and change control
The Amazing PA

Who Should Attend:

Personal Assistants
Executive Secretaries
Administration Staff

Course Objectives:

  • Tools and techniques that will enable an individual to develop professional and interpersonal skills required to be an effective PA
  • Improved planning, organising and management techniques for better on-the-job performance
  • A comprehensive guide to improved and latest telephone etiquettes and techniques
  • Concepts and tools to increase the clarity of your written and verbal communication
  • How to deal with difficult and challenging situations and professional ways to tackle the issue
  • Professional guide to booking business itineraries and tours
  • How to be a perfect liaison between your manager and the organisation and making communication a seamless process for the company.